Frequently Asked Questions
Scroll through below to find answers to common questions. If you still require assistance, contact your local Titus Tekform Office.
Where can I find Terms of Sale and Warranty information?
Our Terms and Conditions, Warranty, Safety, Compliance and Sustainability information can all be found in the About Us pages, or by following the links at the bottom of our website.
Where can I purchase your products?
Our products are now available to purchase online, through our online store. Otherwise, you can contact your local Titus Tekform office from our Contact page to place an order or find your nearest distributor. If you would like to be notified of our latest product releases, make sure to sign up for our email newsletters at the bottom of this page.
Who do I contact if I have a product concern?
All product concerns can be submitted through the enquiry form on our Contact page or by emailing a completed copy of the Titus Tekform Product Claims Form to info(at)titustekform.com.au. Please be sure to add any images or videos that will help us address your issue. Alternatively, contact your Technical Sales Representative for assistance.
Do I need to create a Trade Account to purchase products online?
Customers with an active ABN and ACN can create a trade account to access trade pricing and specials, as well as other benefits. If you are an existing Titus Tekform account customer, you can register your interest in activating your online account by speaking to your Technical Sales Representative. Online Account Activation details will be sent through to your email address within two business days once confirmed. If you are not an existing trade customer, you can apply for a trade account simply by clicking Request Trade Account and completing our easy online application form.
How long will it take for my Trade Account to be approved?
Trade Account applications can take up to three business days to be confirmed. Once your application is approved, you will be able to purchase products at trade pricing by placing an order through our online store or any Titus Tekform office. You will be sent an activation email for your online account and be able to take advantage of our easy online ordering system. Your Technical Sales Representative will be in touch to discuss credit limits.
Where can I find information on product specials and clearance items?
Sales and clearance items are displayed on the Clearance section of our website, only viewable to those with an activated online account. To receive advanced notice of our promotions, sign up for our email newsletters at the bottom of this page.
How do I request a hard copy of the Complete Technical Catalogue?
Contact your Technical Sales Representative or email us at info(at)titustekform.com.au to request your copy.
Can I purchase products via your website without a Trade Account?
Yes, anyone can purchase products via the Titus Tekform online store through our guest checkout.
I already have a Trade Account with Titus Tekform, how do I apply for a web login?
All existing Titus Tekform trade customers can contact their Technical Sales Representative for login details to activate their online Trade Account. Once you've spoken to your rep and confirmed your email address, you will receive an email to activate your account within two business days.
I have forgotten my web login details, how can I access my account?
If you have forgotten your password but know your customer number, you can simply follow the ‘Forgot Password’ link from the ‘Log In’ button at the top of the page. If you don’t know your customer number or are still having difficulties accessing your account, send us a message via the email form on our Contact page and we will resend your account details to the email address provided. Alternatively, you can call us direct to speak to one of our Customer Service team.
Do you have any installation or product videos available?
Yes, a range of product videos are available on our Product Videos page.
How long will it take to deliver my products?
All stocked metro deliveries placed before 1pm will be delivered next day. Stocked orders placed after 2pm will be guaranteed delivery in two business days. Regional areas may vary. Contact your Titus Tekform office for more information. Full details of our delivery and returns policy can be found by following the link at the bottom of our website.
Do you have recommended tradespeople?
We do not provide recommendations, but to ensure you receive quality hardware, specify Titus Tekform to your builder.
How do I order Made to Measure products?
Made to Measure products, including LED Lighting, Doors, and Rollerdoors, can be ordered via our downloadable order forms. To view samples, contact your Technical Sales Representative.
What if the product I want to purchase is on Back Order?
Back order products can still be added to your online cart. Logged in trade customers can order their desired quantity of back order products without pre-payment and will be contacted by a Titus Tekform representative within one business day to advise lead time. Customers using our guest checkout are required to pre-pay back order products at time of purchase, and will be contacted within one business day to advise lead time. Should you wish to cancel the back order products at this time, you will be credited back the cost of these products.
I am having difficulties purchasing products online. Who can I contact?
If you are experiencing any difficulties with our online checkout process, contact your local Titus Tekform office.
What is minimum order quantity?
The minimum order quantity is the lowest quantity you can add to your shopping cart for that product. Pricing is based on unit of measure, but products may only be ordered in multiples of the minimum order quantity. For example, edgebanding is priced per metre, but has a minimum order quantity of 100m, so you must enter a quantity of either 100, 200, 300, etc.
What do I do if a product I want to order isn't available online?
At this stage, only products featured in our Technical Catalogue have been added to the online shop. If you would like to order a product that isn't available online, you can still do so by speaking to your local branch, and you can submit a request for that product to be added online by speaking to your Technical Sales Representative.
What do I do if I get an error message while placing my order?
Error messages can sometimes occur when you try to proceed with an order without enough credit, or if your delivery or billing address is formatted incorrectly. If you receive an error message at checkout, try re-entering your address by clicking 'Add New'. If you are still having difficulties, contact your local customer service team.
Where can I find product safety information or specifications?