FAQ
Where can I find Terms of Sale and Warranty information?
Our Terms and Conditions, Warranty, Safety, Compliance and Sustainability information can all be found in the About Us pages, or by following the links at the bottom of our website.
Individual product warranties can be found on our Brochures page, under Warranties. You can also find downloadable product warranties on the product page.
Where can I purchase your products?
Our products are now available to purchase online, through our online store. Otherwise, you can contact your local Titus Tekform office from our Contact page to place an order or find your nearest distributor. If you would like to be notified of our latest product releases, make sure to sign up for our email newsletters at the bottom of this page.
Who do I contact if I have a product concern?
All product concerns can be submitted through the enquiry form on our Contact page or by emailing a completed copy of the Titus Tekform Product Claim Form to info@titustekform.com.au. Please be sure to add any images or videos that will help us address your issue. Alternatively, contact your Technical Sales Representative for assistance.
Do I need to create a Trade Account to purchase products online?
Customers with an active ABN and ACN can create a trade account to access trade pricing and specials, as well as other benefits. If you are an existing Titus Tekform account customer, you can register your interest in activating your online account by speaking to your Technical Sales Representative. You can see a video on how to add new users to your online account here.
If we need more information get in touch with us and, online account activation details will be sent through to your email address within two business days once confirmed.
If you are not an existing trade customer, you can apply for a trade account simply by completing the Trade Account Application form online.
How long will it take for my Trade Account to be approved?
Trade Account applications can take up to three business days to be confirmed. Once your application is approved, you will be able to purchase products at trade pricing by placing an order through our online store or any Titus Tekform office. You will be sent an activation email for your online account and be able to take advantage of our easy online ordering system. Your Technical Sales Representative will be in touch to discuss credit limits.
Where can I find information on product specials and clearance items?
Sales and clearance items are displayed on the Clearance section of our website, only viewable to those with an activated online account. If you can't access the Clearance page, make sure you're logged into your Trade account.
To receive advanced notice of our promotions, sign up for our email newsletters at the bottom of this page.
Can I make changes or add to an online order after it has been submitted?
If you need to change an online order after it's been submitted, you should get in touch with your local branch by phone or email using the contact details in our website.
Where can I find installation information?
Product installation information is available on our Installation Guides page, as well as under Downloads on the individual product pages.