Frequently Asked Questions
Scroll through below to find answers to common questions. If you still require assistance, contact your local Titus Tekform Office.
Where can I find Terms of Sale and Warranty information?
Our Terms and Conditions, Warranty, Safety, Compliance and Sustainability information can all be found in the About Us pages, or by following the links at the bottom of our website.
Where can I purchase your products?
Our products will soon be available to purchase online, through our new online store. In the meantime, you can contact your local Titus Tekform office from our Contact page to place an order or find your nearest distributor. If you would like to be notified when our online store is launched, make sure to sign up for our email newsletters at the bottom of this page.
Who do I contact if I have a product concern?
All product concerns can be submitted through the enquiry form on our Contact page or by emailing a completed copy of the Titus Tekform Product Claims Form to info(at)titustekform.com.au. Please be sure to add any images or videos that will help us address your issue. Alternatively, contact your Technical Sales Representative for assistance.
Do I need to create a Trade Account to purchase products online?
Customers with an active ABN and ACN can create a trade account to access trade pricing and specials, as well as other benefits. If you are an existing Titus Tekform account customer, you do not need to register for an online login. Online Account Activation details will be automatically sent through to the email address on record once the online store is launched. If you are not an existing trade customer, you can apply for a trade account simply by clicking Request Trade Account and completing our easy online application form.
How long will it take for my Trade Account to be approved?
Trade Account applications can take up to two business days to be accepted. Once your application is approved, you will be able to purchase products at trade pricing by placing an order through a Titus Tekform office. Once our new online store is launched, you will also be sent an activation email for your online account and able to take advantage of our easy online ordering system. Your Technical Sales Representative will be in touch to discuss credit limits.
Where can I find information on product specials and clearance items?
Sales and clearance items are displayed on the Clearance section of our website. To receive advanced notice of our promotions, sign up for our email newsletters at the bottom of this page.
How do I request a hard copy of the Complete Technical Catalogue?
Contact your Technical Sales Representative or email us at info(at)titustekform.com.au to request your copy.
Can I purchase products via your website without a Trade Account?
Yes, once the online store has been launched, anyone will be able to purchase products via the Titus Tekform online store through our guest checkout.
I already have a Trade Account with Titus Tekform, how do I apply for a web login?
All existing Titus Tekform trade customers will receive an email with their unique login details to activate their online Trade Account, once the online store has been launched. To ensure you can immediately take advantage of our easy online ordering system, make sure your email address is up to date by contacting your Technical Sales Representative.
I have forgotten my web login details, how can I access my account?
If you have forgotten your password but know your customer number, you can simply follow the ‘Forgot Password’ link from the ‘Log In’ button at the top of the page. If you don’t know your customer number or are still having difficulties accessing your account, send us a message via the email form on our Contact page and we will resend your account details to the email address provided. Alternatively, you can call us direct to speak to one of our Customer Service team.
Do you have any installation or product videos available?
Yes, a range of product videos are available on our Product Videos page.
How long will it take to deliver my products?
All stocked deliveries placed before 1pm will be delivered next day. Stocked orders placed after 2pm will be guaranteed delivery in two business days. Regional areas may vary. Contact your Titus Tekform office for more information. Full details of our delivery and returns policy can be found by following the link at the bottom of our website.
Do you have recommended tradespeople?
We do not provide recommendations, but to ensure you receive quality hardware, specify Titus Tekform to your builder.
How do I order Made to Measure products?
Made to Measure products, including LED Lighting, Doors, and Rollerdoors, can be ordered via our downloadable order forms. To view samples, contact your Technical Sales Representative.
What if the product I want to purchase is on Back Order?
Back order products can still be added to your online cart. Logged in trade customers can order their desired quantity of back order products without pre-payment and will be contacted by a Titus Tekform representative within one business day to advise lead time. Customers using our guest checkout are required to pre-pay back order products at time of purchase, and will be contacted within one business day to advise lead time. Should you wish to cancel the back order products at this time, you will be credited back the cost of these products.
I am having difficulties purchasing products online. Who can I contact?
If you are experiencing any difficulties with our online checkout process, contact your local Titus Tekform office.
Where can I find product safety information or specifications?